Payment Policy
Accepted Payment Methods
Payment for our products is accepted through Paypal only or direct bank transfer at the checkout. Please ensure that your Paypal account is updated and that the address information is correct.
Coupons
Please read the following terms and conditions carefully before using any coupons provided on our website:
- Coupon Eligibility: Coupons provided on our website are valid for use by individual customers and are intended for one-time use per person per order made through our website.
- Coupon Expiry Date: Each coupon will have an expiry date clearly specified. Coupons must be redeemed before the stated expiry date to be valid.
- Cancellation and Modification: We reserve the right to cancel, modify, or revoke any coupon at any time, with or without prior notice, at our sole discretion. This may include the adjustment of coupon values, expiry dates, or eligibility criteria.
- Coupon Redemption: To redeem a coupon, please follow the instructions provided during the checkout process on our website. Coupons cannot be applied retroactively to previous orders.
- Non-Transferable: Coupons are non-transferable and cannot be exchanged for cash or any other form of credit. They can only be used for discounts on purchases made through our website.
- Stacking Coupons: Unless explicitly stated, multiple coupons cannot be combined for a single purchase. Only one coupon may be used per order.
- Coupon Abuse: Any misuse, abuse, or fraudulent use of coupons may result in the cancellation of the coupon and/or the suspension or termination of your account on our website.
- Coupon Value: The value of the coupon will be applied to the total order amount before taxes and shipping charges (if applicable). The coupon value may not cover the full cost of the order.
- No Replacement: Lost, stolen, or expired coupons will not be replaced or reissued.
- General Terms: These coupon terms and conditions are in addition to our website’s general terms of service and privacy policy. By using our website coupons, you agree to abide by these terms and conditions, as well as all other applicable policies.
- Changes to Terms: We reserve the right to change or update these coupon terms and conditions at any time without prior notice. It is your responsibility to review these terms regularly for any changes.
If you have any questions or concerns regarding our website coupons or these terms and conditions, please contact our customer support for assistance.
Shipping Policy
Dispatch Time
We typically dispatch orders within 3-4 weeks. Rush orders are available for a small fee. Rest assured, your items will be carefully packaged to enhance your unboxing experience.
Shipping Methods
**UK Orders:** We ship within the UK using Royal Mail First Class Signed For, with delivery typically taking 1-2 days.
**International Orders:** For customers outside the UK, we use Royal Mail International service, with delivery times ranging from 5-10 days. Please note that this estimate does not include possible customs delays, Christmas, or bank holidays.
Express Shipping
If you need expedited delivery, we offer express 2-3 day UPS international shipping options, available at an additional cost ranging from £25-£50. Feel free to contact us for a custom quote.
Shipping and Handling Fees
All shipping and handling fees are inclusive of packing materials and tracking/shipping costs.
Refund Policy
Color Accuracy
We regret that we are unable to accept returns based on the discrepancy between the colors of your printed stationery and what you see on your screen. Monitors display colors differently and may not accurately represent how your order will print. To ensure color satisfaction, we highly recommend ordering a sample set, which includes a printed color chart displaying all our ink options.
Color Preferences
If, for any reason, you are dissatisfied with the colors you’ve chosen, please don’t hesitate to contact us. We are more than willing to collaborate with you on a discounted reprint.
Returns
We do not accept returns or process refunds for errors on approved proofs, such as typographical mistakes on invitations, regardless of the source of the error. Once approved, your stationery will be printed precisely as shown in the final proofs.
However, for all other stationery items that do not require proofing (e.g., place cards, gift tags, place cards), please contact us if you encounter any errors, and we will provide a free-of-charge reprint, including production and shipping.
Please ensure that any mistaken products returned to us are new and unused within 14 days. Shipping costs are non-refundable.
Table Plans and Signs
Design Amendments
For our design service, we offer up to 3 rounds of digital proofs. Depending on the complexity of the changes required, we may charge between £5 to £10 per design amendment.
Additional Information
Personalized Products
If you believe that you don’t need to contact us before placing your order, it’s crucial to clearly specify your color choices (selected from the provided options) and any additional custom wording in the “Notes” section at checkout. Failure to provide this information, without subsequent communication within a couple of days, will result in production using the exact colors and specifications as shown in the purchased listing pictures.